Furnace started blowing smoke, Dog House was here the next day ready to help. Carson came to our house and diagnosed the issue quickly, and while the news was not great, he was up front and was able to show me what the problems were. He helped us decide on a path forward and got a reasonable quote to us right away for a new system. As a sign of their good service, Carson cleaned out the suffering furnace and got it working again on life-support until we can replace it, at no additional cost. Update! We have had Dog House back for the new furnace installation, and it went incredibly smoothly. Alex, Cade, Coleman, Orren, and Connor all were at the house to do the install and remove the old furnace and Oil Tank. The work is incredibly professional, and it is clear they take pride in doing a good job.
Response from the owner:Ian, thank you so much for the 5-star review! We know that discovering a major problem with your furnace is never the news you want to receive, so we’re glad Carson was able to quickly identify the issue, show you exactly what he was seeing, and help you understand your options moving forward. We especially appreciate you recognizing the extra effort Carson put in to clean out your struggling furnace and get it running again while you prepare for replacement. Taking care of our customers means doing what we can to help, especially when an unexpected heating problem puts you in a difficult situation. We’ll be sure Carson knows how much you appreciated his service! A little behind the scenes about us: Since 2000, our owner John and his wife Maria have adopted more than 23 dogs, many seniors or special needs, from local shelters and out of state rescues. With that many furry friends under one roof, naming the company Dog House just made sense. If you would like to learn more about our animal rescue efforts, check it out here: calldoghouse.com. Thanks again for your kind words and continued support! 🐾 The Dog House Team 🐾